USER EXPERIENCE DESIGN
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Making EMT communication more efficient

CHALLENGE

SOLUTION

DURATION

There is a lot of pressure on EMTs to do their job well. Despite this expectation, the current methods for communication and information exchange are not effective. EMTs' use of phones for scene photos leads to a negative perception from bystanders. In addition, if the patient is unconscious, medical conditions and medications may be near-impossible to identify.

Medicus is a system for EMTs that streamlines triage, diagnosis, and treatment. Its infrared camera uses artificial intelligence to quickly identify potential symptoms and injuries. The included tablet puts scene pictures, ambulance notes, and multiple patients’ information in one place. Medicus enables EMTs to do their jobs faster and more efficiently.

This project lasted 10 weeks and followed the lean UX process.

MY ROLE

I was the UX writer and assisted with user research and testing. This project was completed virtually.

TEAM

Jasmine Attanasio: Team Lead

Isha Ray: Product Design

Kayla Haselein: Visual Design

Madeline Walz: UX Writing

DELIVERABLES

 

VISION VIDEO

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EXECUTIVE SUMMARY

What is Lean UX?

The traditional UX process begins with research. We search the internet, do interviews and surveys, evaluate the competition, and affinitize it all to look for patterns. Those patterns are used to formulate guiding questions and direct concept ideation. In a SCAD UX class, this takes up the first five weeks of the ten-week quarter. The next five weeks, following the traditional process, would be concept development and user testing.

Lean UX is different. It focuses less on research and more on rapid prototyping. We did basic research to understand our target area, developed a hypothesis and design questions to test, and prototyped our first minimum viable product (MVP). This was all done in the first three weeks of the quarter.

The rest of the quarter was focused on improving the MVP. We began with testing the basic, essential features. We spent a few days refining the MVP based on user feedback, added a little more to the MVP, and tested again. This process was repeated several times over the next few weeks. The last week or two were dedicated to polishing the completed MVP and preparing our final deliverables.

 
 

App Walkthrough – Light Mode

 

App Walkthrough – Dark Mode